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I hired Erik Matthew’s Plumbing and Heating, LLC to fix my heating issue, and their technician, assured me he was 99% sure that replacing the circulator pump would solve the problem. Trusting their expertise, I agreed to the repair and was charged $900. After the work was completed, my heat still wasn’t working. When I contacted the owner and asked for a refund ( or at least partial) or to have my old circulator pump put back in, he refused. Instead, he told me I actually needed a new boiler—something that should have been properly diagnosed before charging me nearly a thousand dollars for an ineffective repair. His solution? A $150 credit toward future repairs. Why would I spend more money with a company that already misdiagnosed the issue and wasted my hard-earned money? To make matters worse, rather than taking responsibility, he blamed the previous installer for my system setup. If this was the real issue, why wasn’t it caught before recommending and charging for an unnecessary circulator pump replacement? Now, I’m out $900, still have no heat, and need to hire someone else to actually fix the problem. This company does not stand behind their work and does not take accountability when they get it wrong. If you want honest, reliable service, look elsewhere.
I would not use again. Tech showed up, didn't introduce himself, didn't say his name nor ask what mine is. Walked down to the oil burner, I explained the situation going on, he worked for an hour and 25 minutes, came back upstairs, told me he needed to go over my invoice with his boss, then showed me how much his "work" was going to cost me (an arm and a leg, naturally.) My fault for not asking pricing up front, but how do you show up to a service call without introducing yourself, explaining the work you are about to perform, and explain the fee, BEFORE you do the work? Definitely would not use again, we obviously were ripped off.
We called for emergency plumbing service, a backed-up drain, and they came quickly and did good work. Miguel and Cyrus were professional and pleasant, and philosophical about having to dig in our garden to find the sewer trap. Would definitely recommend.
Called Erik Thursday morning at 9:30am due to having no hot water. He had his technician Miguel at my house before 11am. Miguel was professional and efficient. Couldn’t have asked for better service. Will always recommend this company.
I highly recommend Erik Matthews plumbing. I called in the morning for an issue with a basement shower and they came within hours and fixed it no issue. Erik was kind and understanding of my situation and his son was professional and courteous as well as more than competent in assessing and fixing the problem.