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Their Immediately response was greatly appreciated, however the techs were about an hour behind schedule and the service fee was $200. They did a small repair same day which I was grateful for but ultimately I ended up having to call another company who came same day, repaired my actual problem in 2 hours for a fraction of the price. Would not recommend.
Not accommodating. Toilet needed fixing. Was told the job was completed and they left. Job was not completed. Ended up costing more money for more parts. Cash was to be available by end of day as no one was available when plumber was scheduled to fix it. Did not accommodate. Asked for more upfront through zelle. Rude on the phone. Don’t do business with this guy. Not worth it.
Ignore all False Reviews, used this company May 2024 called and got service same day within hours, fixed my valve issue outside and inside. Very reasonable and knowledgeable plumbers. Highly reccomend in Nassau or Suffolk county NY
This week we used Erik Matthews for the 3rd time since buying our house 10 years ago. Each time we have used Erik Matthews plumbing it has been an easy experience. The crew have showed up on time, been respectful, cleaned up after themselves, and prices have been more than fair. Our most recent call to Erik Matthews plumbing was this week for a pipe under the sink that was leaking into our basement. We were able to get someone to come the same day as our call. Zach showed up within the time window we expected, he was quick, polite and very patient with my puppy that would not leave him alone.
Erik had a trainee, who happened to be his teenage son, do the repairs who didn't know what he was doing and created a mess, Erik stated he would fix it and then refused. Erik tried to charge more than what was quoted, as his son claimed he must have forgotten the amount quoted. More details to follow, but he is dishonest and a liar. I wish I had read his reviews before hiring.