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Alvin and the office admins provided an exceptional experience for my family and me with their timely and professional work. Alvin, a skilled technician with excellent customer service, explained the steps needed to restore the Central Air in my home. After ordering the required part, he completed the job efficiently and professionally. He even took the time to show me how to keep the outside unit clean for better performance. I’ll definitely request Alvin’s assistance again if needed. A great family man and a fantastic technician—thanks to everyone involved in resolving this issue!
We had an exceptionally positive experience with Cool Power for our AC unit replacement, especially after 20 years with our old one. Cool Power demonstrated professionalism and thoroughness from the very beginning, with Peter being on time and knowledgeable. The pre-installation assessment is definitely a sign of a company that prioritizes good planning and execution, which is something you don't always see. And it's clear that Mike and his team continued that high level of service during the installation itself. We highly recommend Cool Power for any future services, a strong testament to their quality. It's always a relief when a major home repair goes smoothly and you're happy with the results!
Just switch maintenance services to Cool Power. Alvin was terrific, explained everything in detail and showed me filters that needed to be changed and explained the process. Also gave me a heads up on potential issues as my system is 12 years old.
Steve is excellent. Extremely conscientious - letting me know about his arrival time, explaining how the machines are functioning, answering all my questions and giving me helpful advice on managing them. He’s friendly and efficient and respects the property. He’s an outstanding representative for the company.
Cool Power installed our system 15 years ago and they come yearly for routine maintenance. No problems ever—technicians, especially Alvin, are great, and the office is well-run and responsive. We will be customers for life.